Frequently Asked Questions

Welcome to our frequently asked questions section.  For ease of use we have split up areas of interest into relevant sections. 

Click on one of the links below for more information:

 

Delivery & Returns

Q. How long will my order take?
Q. Can I track my order?
Q. What are the Postage & Packaging Prices?
Q. Do you offer refunds for postage and packing?
Q. Do I have to be at home to receive my order?

 

Frames

Q. What if my frames need adjustment after I receive them?
Q. How do I find a frame that fits well?
Q. Are the frames and lenses you sell the same quality as my Optician would provide?
Q. Can you re-glaze/re-use my existing frames?
Q. Can I search for specific designer brands?

 

Payment

Q. Do you accept cheques?
Q. Do you accept Accor optical vouchers?
Q. Do you accept NHS vouchers?
Q. What are the available methods of payment?
Q. Is your payment processing secure?

 

Trial At Home

Q. Can I inspect or trial the frames before purchase?
Q. How do I use the Try at Home service?
Q. When does my trial period start?
Q. What happens if I love the frames and want them fitted as prescription glasses?
Q. What happens if I love the frames and want to keep them as they are?
Q. What happens if the frames are unsuitable and you want to return them?
Q. How do I use the Try Online service?

 

Returns & Refunds

Q. 14 day money back guarantee?
Q. What do I do if there’s a defect with my order?
Q. Can I exchange my glasses for a higher priced pair?
Q. What is your guarantee policy?

 

Ordering

Q. What do information do I need to place an order with eyecare2eyewear.com?
Q. What if I entered some information incorrectly?
Q. Are there any restrictions to who can order?
Q. Do you sell bifocal lenses?
Q. What is the segment shape of bifocal lenses?
Q: Do you sell varifocal/progressive lenses?
Q: Do I need single vision, bifocals or varifocals?
Q. My prescription is outside the ranges, can I still order?

 

Other Questions

Q. I have diabetes/glaucoma/ocular hypertension. Can I still order?
Q. Can I just order frames with no prescription in them?
Q. Can you read my prescription off my existing glasses?
Q. How can you charge such low prices?
Q. What is your quality assurance?
Q. Do you sell designer sunglasses?

 

Lenses

Q. What are scratch resistant lenses?
Q. Your website states scratch resistant lenses are FREE as standard is that true?
Q. What is anti reflective coating?
Q. What is UV protection?
Q. Do I have a choice of thinner and lighter lenses?
Q. What are high index lenses?
Q. Should I opt for high index lenses?
Q. How thin are high index lenses?
Q. Do you sell prescription sunglasses and other tinted lenses?
Q. What are Polarised Lenses?
Q. What are Photochromic/Transition Lenses?

 

Privacy Policy

 

If you have any other queries that cannot be answered in the preceeding articles, please visit the Contact Us section of the website.

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